The Dashboard shows pre-defined filters that you can re-order according to your priorities. Display issues 'Assigned to Me', 'Reported by Me' and more, making sure you can easily find the tasks you need to action.
Leverage Kanban boards as a visual aid in efficiently moving tasks through to completion and identifying bottlenecks. MantisHub also supports project versions which enables creating Roadmaps to list issues targeted for future versions and Change logs for completed work.
Manage customer support tickets from creation to resolution with a heap of features to streamline your SLA. Collaborate within your team through private notes and mentions. Create pre-fab responses with Snippets. From your support tickets, you can link to internal issues or Wiki documentation. Or tap into our phone messaging integration... and much more.
With analytics on workload distribution, current status and resolution times, get the big picture on your teams performance. And with a convenient in-built time tracking feature, your team can record time spent on your issues, run reports for project chargeback and set your hourly costing. Need more? You can utilize integrations, API or exports for more in-depth analysis.
MantisHub provides one central place for your all your team to collaboration. Enable one, click communications by linking between issues and task management, Wiki documentation and support tickets. Other handy features like @mentions, ‘follow’ capabilities and tailored email notifications means everyone is on the same page. Flexible user permissions and authorization means that all user levels can access the system as needed.
Integrate with existing company systems to add value to your everyday workflows. Such as:
Link your development resources and create automation by making use of our many integrations and plugins, including:
MantisHub provide a robust support network and infrastructure included with your subscription. System customizations, consultation, a wealth of online support documentation, video tutorials and blog means you have everything you need to get the most out of MantisHub functionality. Software security, updates and data management (backups, export/import) are taken care of and we don't stop there. We are constantly looking to improve and expand functionality to provide what your team needs.