MantisHub Support Portal

We’ve just launched our new support portal to replace the blog and documentation sections of our website. The new support portal offers several benefits to our customers, including:

Search – Search is now a core feature of our documentation, providing customers with the ability to easily find the answer to their questions.

Conversations – Customers can engage with content, ask questions, and provide feedback. This wasn’t easy to do with the previous documentation.

Voting – Customers can thumbs up / down an article to give us feedback on whether they found it helpful or not.

Sharing to social networks – Customers can now easily share our blogs and articles on their preferred social networks, including Facebook, Twitter, LinkedIn, and Google+.

Support portal integration in in-app support – Our in-app support widget, which is now visible in the “Manage” section of your MantisHub, first searches our documentation for answers that may resolve users’ questions. If it can’t, their questions are sent to our support team, who will respond.

Reducing friction for publishing – With the new portal, we have simplified our process for publishing new content. As a result, we should be able to publish more content more quickly, providing more customers with instant answers.

Let us know your thoughts about both the content and infrastructure. We are always looking for ways to simplify our offering and get customers productive and focused on their projects.