Blog
Product updates, release notes and how-tos from the team building MantisHub — hosted MantisBT issue tracking and helpdesk.
Pages + Issue Tracking + Helpdesk = The Dream Team for Success
Today, we are up-leveling MantisHub Team Collaboration with Integrated Wiki, Issue Tracking, and Helpdesk solutions. We’re excited to announce the release of MantisHub Pages! This integrated Markdown Wiki combines the power of a collaborative wiki platform with robust issue tracking and helpdesk capabilities, creating a unified solution that will transform…
Using Custom Fields in your projects
When managing and tracking your issues and tasks, it’s important that you get the information you need from those reporting or updating your issues.
MantisHub – The power of a unified issue tracking and customer helpdesk system
With a goal of making your life easier and sparing you and your team from learning yet another system, MantisHub has a variety of in-built systems & plugins to complement any issue tracking solution.
Tracking Time in MantisHub
Whatever your business may be, keeping a record of the time that members of your team spend on your project tasks or issues can help in many areas, providing data to help with developing efficient, cohesive workflows for your business tasks. It’s also necessary where businesses have specific business needs to track time spent against tasks within your…
Agile workflow management with Kanban for MantisHub
Announcing MantisHub’s new Kanban plugin! Just released and exclusive to MantisHub, the Kanban plugin is a highly requested feature bringing another Agile feature to the MantisHub toolset.
Growing with you – MantisHub plans for all teams great and small.
With plans to fit all shapes and sizes, MantisHub can cater for your small, growing or large teams. Our fully hosted issue and bug tracking solution can meet your needs, whether you are just starting out or you need a large corporate-wide solution to support 1000 or more users. We can also offer enterprise-level on-premise solutions if you have policies…
Scheduled issue creation with Recurring Tasks
MantisHub has just launched a super useful plugin exclusive for MantisHub customers to help you handle those regular ongoing tasks that every team has on their plate.
MantisHub, you auto-complete me
Just a quick note for you all. We’ve pushed out some new releases lately and one little MantisHub exclusive feature is making users very happy. Did you notice it?
Boost your team’s work from home productivity with MantisHub
If you are like a good chunk of the world at the moment, you’re being responsible and staying home as much as possible to help prevent the spread of COVID-19. That means, of course, that many companies have mandated a work from home policy.
MantisHub – Improvements to Attachments
The team at MantisHub are wishing you all stay safe in this troubled COVID-19 riddled time. And like you, we’re carrying on as best we can. There are still issues to resolve and bugs to fix and we’re here to help.
Integrate MantisHub with Microsoft Teams for easy team comms.
Announcing MantisHub’s latest chat integration to help keep your whole team up to date. With our Microsoft Teams plugin, you can connect your Team channels to your MantisHub projects to get live updates on all your issue creations, closures and updates.
MantisHubs Sweet Filter Updates!
I don’t know about you but, I spend a lot of my time in the MantisHub ‘View Issues’ page when I want to find the issue or issues I need. ‘My View’ dashboard is great for showing me what I need to prioritize and what’s going on at the moment. But when it comes to getting the whole picture, the background, requirements and other related information, I jump…
Single Sign-on via Open ID Connect for Office 365, Google, Github and Bitbucket
MantisHub team is excited to announce the release of Open ID federation support for single sign-on! With our AuthHub plugin, we provide open ID connect with multiple identity providers.
MantisHub + Bugsee integration for Crash Reporting and In-App Feedback
When recording software bugs in your MantisHub bug tracker, there are several features you can make use of to assist developers in deciphering and reproducing the issue so they can get down to fixing it. You can:
Exporting User Information and Access
If you’re already a MantisHub customer you know that having Mantis hosted rather than running it all yourself is a huge plus. Instant setup, no upgrade, maintenance or backups overhead and access from anywhere! You also get access to their excellent support team who can help out and listen to all your feedback.
Your MantisHub Data at your fingertips
The beauty of hosting with MantisHub is that you will never need to worry about the retention, accessibility or integrity of the data stored in your MantisHub issue tracking system.
MantisHub are ready for GDPR. Are you?
MantisHub, like thousands of companies out there servicing EU citizens, have been preparing for the new EEA legislation around data privacy aka General Data Protection Regulation (GDPR).
Keep your users in the know with MantisHub’s Announcement Plugin
Have you ever needed to let all your MantisHub users know about something? Perhaps a new process or procedure? Remind your reporters to make sure they include that vital information when they create issues. Running a customer survey? New release? Flag to the team to check out the Changelog. Let everyone know (or maybe just your project team ; ) ) about…
Announcing MantisHub REST API
At MantisHub we have been working for a while on the new modern REST API for remotely accessing MantisHub data and configuration. We now feel that we have enough coverage of MantisHub functionality to encourage our users to switch to it. The API can provide a great way to integrate MantisHub into your build system, IDEs, test management systems, other SaaS…
Protecting MantisHub users from Meltdown and Spectre Vulnerabilities
Security of cloud information is always at the forefront of any SaaS provider and long gone are the days when security was treated lightly. MantisHub prides itself on our high-security rating and we’ve addressed many security queries and concerns of our customers. Many of the security measures we have in place are listed in our KB article here. As well as…
Get Closure with MantisHub – Issue Lifecycle and Workflow.
The main goal of issue tracking is to capture issues and drive them all the way to closure. A ticket is reported and our aim is to have it fixed or resolved and then close it off. Of course, each issue needs to progress through several stages before it reaches it’s final resting place and it’s important to clearly define your overall process for issue…
TestLodge integration with MantisHub
Some of you Mantis users out there are most likely in need or already using a test case management tool to pickup any bugs in your software product. You may be thinking “How useful would it be to have my issue tracker and test case manager work together!” Well, there are a number of test case managers out there that do advertise integration with Mantis and…
User Access and Team Collaboration in MantisHub
You will rarely be using MantisHub issue tracker in isolation. As long as you have an internet connection you can be on a remote island connected to MantisHub but I bet you won’t be the only one on. Hopefully you have a whole team of users, reporters, managers, stakeholders, collaborators that you can bring together to make your visions a reality. That’s…
10 MantisHub Workflow Tips for Changelog & Roadmap
One thing we are proud of at MantisHub is the versatility of the product. We have customers using our service for general task management, software development as well as project management. Some use it internally within the team and some use it to streamline collaboration with their clients. The simplicity and flexibility of MantisHub, means you can…
MantisHub ‘Live Links’ for live updates on remote issues
Once upon a time products were mostly built based on in-house code, but with the rise of open source and re-usable components, more and more of the work is delegated to such components. Now, this is a good thing, since it allows developers to focus on the core problem they are solving, rather than a lot of mechanical or repetitive work.
Express yourself with Markdown
Markdown support has just been introduced in MantisHub with our latest release. We chose to implement markdown to provide a simple way for our users to format their text within issue notes and descriptions. Markdown uses simple markup that gets translated into HTML so you can display formatted text in MantisHub.
Email notification tweaks – your inbox will love us.
Our customer feedback was that you all wanted the option for simplified updates. We get it, sometimes we just want our emails to get to the point already :). MantisHubs latest release includes some changes to email notifications that we’ve been looking forward to telling you about.
Single Sign-on for MantisHub with GitHub and Bitbucket
Just another way to make your life easier, MantisHub has just rolled out single sign-on support for GitHub and Bitbucket accounts. We know you’ve been waiting for it and now it is a single click away to enable it for all users of your MantisHub!
The Mantis and the Grasshopper – get your voicemails in Mantis
In the natural world the praying Mantis and the Grasshopper are not mates. In fact a grasshopper better run if it sees the Mantis coming :).
MantisHub Helpdesk – email reporting reborn
Kinda excited about this one! We’ve now re-invented our hugely popular email reporting functionality and it’s been reborn as our MantisHub Helpdesk!
Grab your team’s attention with @mentions
MantisHub’s latest update has a few hidden gems. One of our favorites is support for @ mentions to loop in your co-workers or customers into conversations around issues. This will triggering notifications that they are mentioned in issues or associated notes.
Tag, you’re it!
MantisHub have now rolled out some updates to our tags feature. Some of which our customers have asked for!
Using Toggl for time tracking? It just got better!
The folks at Toggl have created a simple and fast time tracking feature. For companies that need to match time spent against issues, projects and users, Toggl makes it super easy to record and report on time spent.
Walking you Through Getting Started
For those of you who have already signed up for a free trial, here’s a tip to get you going.
Email Training Course
We know you’ve probably got a long list of possible issue and bug trackers that you could use and may have already signed up for a bunch of trials. We want to help you out!
Harnessing the power of MantisHub API
MantisHub provides several possibilities for connecting with other systems. Whether it is through email reporting, CSV import/export, or through its API. Among these, the API is the most powerful and automation-friendly way to extend MantisHub.
Turbo charge your team’s productivity with MantisHub. Get going in less than 2 Minutes.
For some companies a simple bug tracking tool without the hassle and complexity of installing, maintaining and supporting it in-house is the best fit. Some companies just want to get up and running now, while keeping their team focused on their business! If a cloud solution is the best fit for you, take a look at MantisHub.
December ’15 updates
In December we rolled out a bunch of new updates including:
Personalising MantisHub with Company Name and Logo
Did you know you can personalize your MantisHub? We don’t need our name everywhere on your MantisHub. Make it your own by having your company name and logo displayed.
MantisTouch v1.3.3 released
A new release of MantisTouch has been published with following improvements.
Understanding Email Notifications via EventLog Plugin
Often users are not sure why user X did or didn’t receive an email notification about an action on issue Y. We have added support for EventLog plugin which when installed helps answering this question by showing the action, its timestamp, who triggered the action, the high level description, and why users were added or removed from the notification list.
Using API Tokens to access MantisHub
API tokens provide users with more control, convenience, visibility and security when providing other services and apps access to their MantisHub.
Providing visibility into plan usage
MantisHub now has a new feature to keep you across your MantisHub usage as well as the status of your plan.
MantisHub Web App Shortcuts
For Windows and Linux users Chrome and IE now have features that allow you to add web applications to your taskbar or start menu so that you can launch your web app straight from your desktop rather than having to open it through your browser.
Commenting on Issues via Email Released as Preview
We have just rolled out the preview version of the “reply to comment” feature. Responding to MantisHub notifications is now as simple as replying from within your favorite email client. Such replies will be added as comments/notes on the issue.
MantisHub + Slack == More productive team!
Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go.
MantisHub Support Portal
We’ve just launched our new support portal to replace our blog and docs sections of our website. The new support portal provides several benefits to our customers like:
Announcing MantisHub Modern UI
We just rolled out the new MantisHub release featuring our brand new modern UI. The new UI is based on Bootstrap and provides MantisHub with a fresh modern look.
Timeline feature for MantisHub
MantisHub has recently rolled out the new timeline feature to all users. This feature enables users to get a glimpse of the activity that is happening around them, whether it is by team mates or customers. The timeline enables users to navigate to the associated part of the tracker to get further details on such activity. Users only see activity related to…
MantisTouch v1.3.2 released
A new release of MantisTouch has been published with following improvements.
On demand backup support
In addition to our daily backups, we now offer MantisHub administrators the ability to create and download a backup of their data on demand. This can be done as follows:
Upload your own logo to your MantisHub
We’ve just rolled out the ability for administrators to upload their company logo to their MantisHub. This can be done as follows:
MantisTouch v1.3.1 released
A new release of MantisTouch has just been published. This release is now available for download and is already integrated into the MantisHub service.
MantisTouch adds Custom Fields support
MantisHub team has just released MantisTouch v1.3.0 with custom fields support. The support for custom fields has been one of the most requested features, blocking some MantisBT instances from being able to leverage MantisTouch due to their reliance on custom fields in MantisBT.
Introducing MantisHub – MantisBT as a Service
MantisBT has been known for being easy to setup across a variety of platforms due to it being a PHP app that is designed to reduce installation friction. However, often users wanted a quicker way of getting started. They didn’t want to worry about setting up a web server, installing MantisBT, managing it, doing backups, upgrades, and being on point to…