Understanding Email Notifications via EventLog Plugin

Often, users are not sure why a particular user did or didn’t receive an email notification about an action on an issue. We have added support for the EventLog plugin, which, when installed, helps answer this question by showing the action, its timestamp, who triggered it, a high-level description, and why users were added to or removed from the notification list.

To install the plugin, administrators can go to Manage – Manage Plugins and click the Install link next to the EventLog plugin. This will start the process of recording diagnostic information. Once done, you can go to the same place and uninstall the plugin.

If the behavior is different from what you expect, it is likely due to configuration or user preferences. Feel free to contact support for help.

Here is a screenshot showing some sample output for the EventLog plugin that administrators can access by going to Manage – Event Log.