Setting Default Values for Issue Details

There are options available to allow you to set default values for issue fields. There are 2 types of fields within MantisHub, there are native fields and you can also create custom fields for any added information you want included in your issues.

Custom Fields

For custom fields it's very simple to set a default value. Within the custom field configuration there is a option for this. Check out the article Adding Custom Fields for step by step instructions. Just note that this default value will be applied to all projects that are linked to this custom field.

Native fields

For some native fields you can set a default value. Just head to 'Manage' - 'Settings' - 'Issues'. Default values can be set for the following fields:

• View Status (Set issues to be either Private or Public by default)
• Priority*
• Severity*
• Description
• Steps to Reproduce (if you have this field enabled)
• Additional Information (if you have this field enabled)

*Note: for priority and severity there is already a default option set of NORMAL and MINOR respectively. You would only use this setting if you want to override these system defaults.

These default values can be set either at a 'Global' level such that they apply across all projects, or you can set these for a specific project only. To set it for a specific project, within Settings, switch over to the Project tab and make sure the correct Project is showing in the project selector. Project level settings will override Global settings.

You can reset these fields back to their original state at any time. Hover your pointer next to the setting you would like to reset and the settings icon will appear. Click Reset to return to original setting.

Once you have made your setting changes, don't forget to click Save

TIP: For multi-line fields like description, steps to reproduce and additional information, a popular use case for default values is to provide a template that reporters can fill in. This often significantly improves the quality of the issue report, reduces discussion round trips and hence time to resolve the issue.