Contacting MantisHub Support

If you have questions about using MantisHub or would like more information, we offer several resources for you to access.

How to Contact Us

Our friendly and helpful support team is ready to answer your queries. We love hearing from you, so don’t hesitate to reach out!

You can contact us by emailing **<support@mantishub.com>**.

Please include your MantisHub URL and your name to avoid any confusion. For different issues or topics, create separate emails.

Other Sources of Help

While you are welcome to reach out to the support team with any questions, we may already have the answers you need in our Knowledge Base Articles, Video Tutorials, or on our blog.

If you go to your avatar in the right-hand corner of your screen and select "Help" you'll be directed to our Knowledge Base articles.

Service Level Agreement (SLA)

We aim to respond to your inquiries within 48 hours. For customizations, please expect a turnaround of up to 3 business days. Migrations can be scheduled with 2 weeks' notice and are typically completed over the weekend.

Stay Updated

You can follow us on our blog, X, and Facebook for the latest news, tips, and tricks. Additionally, subscribe to our YouTube channel for tutorials and how-to videos.

We welcome your feedback! We believe we're doing well, but we're always looking for ways to improve.

We look forward to hearing from you!